Simplicity with efficiency in the most flexible solution on the market.

With AGIR, we can computerize a specific process in the short term. It allows the construction of registration forms or document templates without programming or additional customization costs. Define the sequence of tasks in the workflow, responsibilities, deadlines, and notifications. Document management, complaint management, quality management, equipment management, and much more... Have total flexibility with AGIR's features.

• ​Total control of tasks and processes;
• Simple design, attractive and intuitive interface;
• Integration with MS Office;
• Quick and personalized support;
• 8h - average assistance deadline.

• Since 2010;
• Multi-company environment;
• Any subscription includes all base modules;
• Available in 24 countries and for various languages;
• Custom domain - yourcompanyname.myagir.pt.

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Management of tasks and actions. * Strategic planning * Process mappings * Risk Management​ * Documented​ information * Audit Management​s * Non-conformities and corrective actions * Checklist-based Assessments and Audits * Equipment Management​ * Several tools for investigation and root cause analysis. * Human resources management​ * Supplier management * Performance evaluation​ * Contract management * Complaint management * Meeting management * Change management * Internal Communication Control * Management of Activities/Deadlines/Due Dates * Indicator management * Customer Satisfaction Survey * Workflows for specific processes

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A workflow-based solution for the best results in Management System.

* The screenshots are for illustrative purposes only and may not correspond to the English language. *

Management of tasks and actions.

Tasks are integrated into AGIR. You can create a one-time task and register it in the system to control deadlines, notifications, and responsible parties. The responsible parties for each task (e.g. equipment maintenance, complaint handling, document revision, execution of a periodic task, etc.) are notified via email. At any time or place, you can check the status of each action/process, filter pending and overdue tasks, and send overdue tasks to their respective responsible parties.

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Strategic planning

Brings the most important changes from ISO 9001:2015, including SWOT analysis for evaluating internal and external issues, as well as stakeholders. It includes integration with quality objectives, management review, performance indicators, and action plans.
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• SWOT analysis of internal and external issues, including monitoring and management review;
• Assessment of stakeholders and their requirements, including monitoring and management review;
• Establishment of quality objectives for functions, levels or processes of the company;
• Integration with action plans for quality objectives;
• Management review, control of meeting minutes and actions;
• Creation, editing, and monitoring of management system indicators;
• Automatic sending routines of reports with indicators to responsible parties;
• Integration with action plans for strategic planning and management review.

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Process mapping

It allows for process mapping, required inputs and expected outputs, demonstrating sequence and interaction, and linking documented information, monitoring, resources, responsibilities, and authorities, as well as risks and opportunities that may be associated with the process.
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• Identification of processes, inputs and outputs;
• Identification of the sequence and interaction of processes;
• Identification of criteria and methods for measuring and monitoring processes;
• Identification and linking of applicable legal and statutory requirements;
• Identification and linking of related documented information.

Risk Management​

Controls the determination of risks and opportunities, according to the requirements of ISO 9001:2015. Provides an integrated plan of actions to address risks, with management of actions, responsibilities, and deadlines.
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• Evaluation of the effectiveness of actions on risks and opportunities;
• Integration with action plans to address risks and opportunities;
• Identification and assessment of risks and opportunities;
• Risk assessment in relation to the organization's internal and external context.

Documented​ information

It controls the issuance, collaboration, approval, distribution, and revision of documented information. It manages the updating of legal and regulatory requirements. It allows for the management of organizational knowledge, through lessons learned, newsletters, library, articles, and other internal documents. It is suitable for the requirements of ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards.
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• 100% digital, available on any device with internet access;
• Total freedom for creation, editing, and indexing of documented information;
• Integration with MS Office;
• Integrated control of physical copy distribution;
• Computerized process for collaboration, approval, and distribution of documented information;
• Control of revisions, expirations, and notifications;
• Automatic and always updated master list;
• Control of legal and regulatory requirements;
• Verification of legal compliance;
• Organizational knowledge management.

Audit Management​

Controls the conduction of internal and external audits in the organization, allowing the edition of audit checklists, issuance of audit reports, and control of necessary actions for the adequacy of the management system. Suitable for the requirements of ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards.
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• Creation of customized checklists
• Control of audit reports
• Control of evidence of internal auditors' qualifications
• Communication of audit results
• Integration with non-conformities and action plans for corrective actions
• Planning of internal audits

Non-conformities and corrective actions.

Manages and maintains records of non-conformities and corrective actions. Provides a methodology for quick recording of non-conformities by operators, allowing for later analysis of relevance. Manages actions, responsibilities, and deadlines, as well as enabling documentation of the entire investigation and analysis process, including the inclusion of auxiliary documents in the investigation and analysis process.
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• Simplified recording of non-conformities on the shop floor and customer complaints;
• Analysis of causes of non-conformity and evaluation of scope;
• Inclusion of annexes and complementary documents - photos, reports, statistics, etc;
• Action plan for control, correction, and prevention;
• Re-evaluation of related risks and opportunities;
• Integration with document information workflow;
• Control of deadlines and responsible parties;
• Customized indicators for management;
• Control of non-conforming products/services.

Checklist-based Assessments and Audits

Audits by checklist are a way to evaluate a company's performance against certain criteria or requirements through a checklist. This approach can bring many benefits to companies that use it.

Checklist audits are a valuable tool for companies looking to improve their efficiency, quality, and compliance. By identifying areas for improvement, audits can help ensure compliance with standards and regulations, as well as promote transparency and accountability. In addition, checklist audits can improve communication and collaboration among different areas of the company.​

Crie diversos modelos de checklist

Pontuation by grade, Yes/No, Conformity/Non-Conformity.

Equipment Management​

It controls and maintains records of equipment management such as defects, preventive maintenance, corrective maintenance, calibration, inspections, downtime, costs, and more.
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• Preventive maintenance
• Corrective maintenance
• Periodic inspections
• Creation of personalized checklists for equipment
• Control of verification and calibration of measuring equipment
• Customized indicators for management
• Integration with action plans linked to equipment management
• Control of calibration certificates
• Indicators of downtime, costs, etc.

Several tools for investigation and root cause analysis.

Workflows designed to support investigations and root cause analysis, with the ability to customize or create a tool for any investigative or analytical purpose.

Human resources management​

Manages the entire human resources process in the company, meeting all regulatory requirements. Maintains a history of the recruitment and selection process, as well as manages employee competencies, keeping evidence of qualifications and monitoring training actions.
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• Competency management
  
• Human resources recruitment and selection process - recruitment, selection, evaluations;
• Registration of competency evidence (employee record);
• Identification of training needs;
• Planning, scheduling, and conducting training and other actions;
• Human resources performance evaluation;
• Management of mentoring and coaching;
• Customized indicators for management.​

Supplier management

It integrates two essential processes for supplier management: evaluation, selection, qualification, and reevaluation with the purchasing process. It controls the processes from user purchase orders to the evaluation of the performance of each supply, providing essential information in addition to the overall supplier performance, such as purchase volumes, average lead times, etc.
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• Supplier evaluation, selection, and qualification;
• Monitoring of supplier performance and reevaluation;
• Acquisition process - request, quotation, purchase, and receipt;
• Supplier Complaints;
• Customized indicators for supplier performance management.

Performance evaluation​

Obtaining information for business management is a tedious and time-consuming task, in addition to being subject to errors. Agir provides solutions for this by allowing the automatic creation of indicators based on process information. All data collected during processes can be translated into reports, which can be daily, weekly, monthly, yearly, or according to the manager's needs.
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• Creation, editing, and monitoring of process indicators;
• Routine creation and automatic sending of reports with indicators to responsible parties;
• Periodic evaluation of customer satisfaction, with the development of computerized processes for obtaining customer satisfaction information;
• Evaluation of product and/or service quality indicators;
• Evaluation of supplier performance indicators.

Contract management

With this workflow, the entire contract management process becomes easy and controlled. All of your contracts are in one place, with version control, approval traceability, renewal alerts, and much more. Reduce operational risk and ensure your company's compliance.
Some features include:
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• Records of existing contracts;
• Records of new contracts with approval routes;
• Version control of drafts and final versions of contracts;
• Classification by department, supplier, service type, amount, etc.;
• Control of expiration and/or renewal dates;
• Alerts to suppliers/service providers;
• Renewal and expiration alerts;
• Complete traceability of activities and records (who, when, what);
• 100% digital (records, documents, attachments, emails, etc.);
• Automatic notifications.

Complaint management

Digitize and centralize all complaints in a controlled process, providing the best communication with your customers.
Register complaints with notification to relevant people in your company, escalation rules, personalized communication with customers, action control (corrections, corrective actions, improvement actions) and communications with the customer, and much more. Customer complaints, Supplier complaints.

Properly managing complaints is the last opportunity to recover an unsatisfied customer.

• Communication with the complainant based on configurable communication templates;
• Notification to Regulatory Authorities;
• Rules for internal notification and escalation;
• Classification by Process, Product, Service, Department, Type, Cause, Origin, Severity, etc;
• Investigation and Analysis of Causes (types of causes, origin, etc);
• Definition of Action Plans (corrections, compensations, corrective actions, improvements, etc), responsible parties, and deadlines;
• Complaint cost control;
• Monitoring and effectiveness evaluation;
• Possibility of integration with Risk Management Processes;
• Total traceability of activities and records (who, when, what);
• 100% digital (records, documents, attachments, emails, etc.);
• Automatic notifications;
• Statistics (complaints by process, typology, product, service, department, severity, causes, costs, etc.).

Meeting management

Change management

Record (minutes, participants, agenda, etc.) strategic meetings and control action plans.

Have control over all changes suggested, evaluated, or implemented by the organization.

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Internal Communication Control

The "Internal Communications" Workflow records, sends, and organizes the main internal communications of your organization, facilitating communication and access to previous announcements.

With this process, information is stored securely and not lost, contributing to more efficient and transparent information management in the company.

Examples of use:

• Announcements of policy changes;
• Organizational changes;
• Company news, HR information;
• Announcements of events, meetings, notices, informational updates, etc.

Management of Activities/Deadlines/Due Dates

Optimize your deadline and due date control using Workflows. This efficient system ensures that you receive email notifications about imminent deadlines for various activities scheduled for the month. Whether it's a financial obligation or any other pending issue that needs resolution by a specific date, our AGIR ensures you are always informed about your responsibilities. In this way, you can manage your commitments more effectively, preventing delays and ensuring the efficiency of your processes.

Indicator management

Indicator management is essential for the success of any organization, regardless of its size or industry. This is because indicators make it possible to measure and evaluate the company's performance in various areas, identify areas for improvement, and make more strategic and data-driven decisions.

Customer Satisfaction Survey

• Set up questions, create various models and requests, personalize emails for sending, introduction and thank you texts.
• Control shipments and responses by recipient.
• Indicators for each question, record printing and export to Excel.
• Possibility for other types of surveys such as organizational climate (internal employees), market research, various evaluations, surveys, etc.

Workflows for specific processes

With Agir, your company's processes can be fully integrated with the quality management system. The use of BPM (Business Process Management) enables the automation of all company processes, integrating, if necessary, with ERP systems already implemented.

Production management, communications, procurement management, project management, EPI delivery, checklist control, routines for creating and automatically sending reports with indicators to responsible parties, commercial management (CRM), and control of various types of requests (purchases, legal, training, etc.) can all be managed through this system​

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Processes that go beyond "Quality Management" can be integrated into a single computerized system.

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Agile methodology in implementation
(Agile Project Management)

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Overview  - Interface

Introduction to the Documents Module

@agirsoftware

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